Who does what in a China → U.S. shipment
Many delays happen because tasks fall into the cracks between parties. Here is a simple role breakdown
Supplier
Typically responsible for
- Producing goods on time
- Packing and labeling cargo
- Providing draft commercial invoice and packing list
- Delivering cargo to the required handoff point (FOB or FCA)
Freight forwarder
Typically responsible for
- Quoting and booking transport
- Managing receiving and document cutoffs
- Moving cargo via ocean or air
- Managing destination handling steps and notifications
Customs broker
Typically responsible for
- Importer setup and onboarding (POA, bond if needed)
- Filing customs entry and required filings
- Responding to questions, holds, or exams
- Confirming release status
Coordinator (Global Entryway)
What we do
- One point of contact for routine communication
- Document readiness review and correction notes
- Quote coordination and comparison with licensed partners
- Cutoff tracking and milestone updates
- Escalation to the right party when something goes wrong
What we do not do
- We are not a customs broker
- We are not a freight forwarder or carrier
- We do not guarantee transit time or customs outcomes
Why one point of contact helps
Sellers usually lose time when they are forced to
- Chase multiple parties for updates
- Translate different “versions of the truth”
- Fix documents late under deadline pressure
A simple coordination layer reduces that churn